orcas has all the necessary tools to source and manage all of your transports, all in one place. These tools are nested on the following pages:
- Marketplace.
- Assignments.
- Planner.
- Fleet.
- Orders.
It costs absolutely nothing to use orcas.
Simply put: the more you use orcas, the more access, rewards, and profits you receive.
From the moment you first hit the pavement with orcas, you can use its transport management tools to centralise and track your important transport information. Down the road, you can directly on thousands of exclusive sennder transports and receive special discounts.
The type of carrier and their respective orcas permissions are detailed below:
Vetted Carrier:
Vetted Carriers can use of orcas’ Marketplace, Planner, Fleet, and Order tools for one sennder transport and unlimited non-sennder transports.
To become a Vetted Carrier, you must have submitted and have had verified your company’s:
- Email address.
- Letterhead.
- Telephone number.
- Address.
- IBAN.
- Insurance.
- EU license.
- VAT number.
Base Carrier:
Vetted Carriers can use of orcas’ Marketplace, Planner, Fleet, and Order tools for eight sennder transport and unlimited non-sennder transports.
To become a Vetted Carrier, you must have submitted your company's:
- Fleet data.
- Trailer data.
Trusted Carrier:
To become a Trusted Carrier, you must have integrated your fleet with GPS. See “How do I integrate my fleet with GPS tracking?” in the Onboarding FAQs for further information.
- Your company address.
- Your company VAT number.
- Your company IBAN / bank account information.
The VAT is a unique number that identifies a taxable business. sennder needs a VAT number to identify the fiscal status and place of taxation of your company, as well as pay you.
Yes, all of the fields of the application form are mandatory.
Unfortunately, the documents requested in the application are necessary for becoming a sennder carrier. If you cannot provide all the documents requested, sennder will not be able to partner with you.
sennder’s Carrier Growth team reviews your application, makes note of your preferences, and assigns you a dedicated Carrier Manager who will be your point of contact for sourcing loads and providing support moving forward.
After your application is reviewed and accepted, your sennder Carrier Manager will send you an activation link via email. Upon clicking this link, you will be directed to a page where you can set up your password and log into orcas.
An activation link will be sent via email in order to initiate your orcas access. If you are redirected to a blank page when you click on this activation link, it means that orcas might not be compatible with the browser you are using. To solve this issue, please try clicking the activation link again using Chrome.
Chrome v87 and higher is supported by orcas.
If you are a sennder carrier, meaning that your application has been accepted, but you cannot find the email to activate your account, go to the orcas login page and select “I don't have a password.” You will receive an email with further instructions to reset your password.
If you do not receive an email, please contact support@sennder.com.
Anyone from your organization can use orcas. The only requirement is that they sign up with their company email address and click the activation link sent to their inbox.
Integrating your fleet with GPS tracking allows you to access all orcas’ features and book an unlimited amount of sennder transports in the Marketplace. You can integrate your fleet using the following services:
CO3:
CO3 is a third-party visibility platform for carriers and logistic firms. It is the ideal tracking aggregator to grow your business with sennder.
When integrating your trucks via CO3 you are sharing GPS signals with sennder on a load basis only. You have full control of tracking for all of your onboarded vehicles, and can book an unlimited amount of sennder orders in the Marketplace.
All you need to do is create an account at www.co3.eu and then contact your sennder Carrier Manager with the following information:
- Name of the Telematic Provider.
- The Telematic Provider's Account Manager’s contact information.
For more information about C03, visit www.co3.eu.
sennder Driver App:
The sennder Driver App is the no-hassle, instant way to track your sennder orders directly via your driver’s smartphone.
With the sennder Driver App, you can control when and how long tracking data is sent to sennder, as well as manage your POD uploads directly through your phone in order to fast track your payments. It’s a perfect tracking solution if you are a new sennder carrier or if your trucks are not equipped with a telematic device.
The Driver App is free to download on iOS and Android and is available in eight languages. All you need to do is download the app, enter your sennder order number and the associated vehicle license plate, and press “Start tracking.”
P44:
P44 is a third-party visibility platform for carriers and logistic firms. If you’re one of the many carriers who use P44, you’re also one of the many carriers who can connect your account with us and seamlessly track your sennder orders.
Visit project44.com for more information about P44, then contact your Carrier Manager to link your account with sennder.
Access your account information by clicking this icon with your company's initials on your screen:
Go to the orcas login page and click "I forgot my password." You will receive an email with further instructions to reset your password.
If you do not receive an email, please contact support@sennder.com.
Simply click on My Account, select “Invite team member(s),” and fill out the contact information in the Invite Team Members field. An email will be sent to your team member to enable their immediate access to orcas.
Locate "Language" in the account management dropdown menu, marked with this icon:
Clicking this option will enable you to select your desired language.
Please contact your Carrier Manager, who will verify and update the changes to your company details.`
orcas’ Marketplace lets carriers view and bid on thousands of exclusive transports guaranteed by sennder.
Maximize your profits with the Marketplace's automated next load suggestions and roundtrip packages, tailored to your preferred lanes and fleet availability.
There are two ways to make an offer:
- Accept Now: this option displays the recommended price of the offer based on sennder's pricing algorithm. Selecting this option automatically books the order.
- Make an offer: this option allows you to submit a counteroffer to the proposed price. Simply type in the price of your counteroffer and click submit. If you decide not to wait for your counteroffer to be accepted or rejected, you can always select Accept Now.
If your counteroffer was rejected, you can contact your Carrier Manager, who will assist you in submitting another offer.
Accept Now displays the recommended price of the offer based on sennder's pricing algorithm, and automatically books the order and guarantees you the price displayed. With this option, there is no lengthy back and forth with your Carrier Manager or uncertainty as to whether or not you have successfully won a bid.
Saved Lanes allows you to immediately save the lanes and book the loads that are tailored to your preferences. You can save as many lanes as you want and view them in a dedicated Saved Lanes tab in the Marketplace. If you have driven with sennder before, recommended Saved Lanes are based on your Marketplace experience.
Pickup or drop off locations are a minimum requirement for saving a lane, however can be specified with additional information, such as Radius to pickup and/or drop off locations, truck type, and load dimensions, among others.
orcas’ Assignments stores all of your transports which were booked through the Marketplace or brokered by your Carrier Manager.
Your Carrier Manager will set either a six or twelve hour window for you to accept or reject a transport. If the transport isn’t accepted or rejected in this timeframe, the offer closes and moves into the Expired tab.
orcas’ Planner gives you a comprehensive overview of all of your week’s transports. With one click, you can seamlessly search for new Marketplace orders that fill the gaps in your schedule.
The Unassigned section helps you identify which trucks or drivers remain unassigned to your transports so that you may more easily assign them. You will see all unassigned trucks when the Trucks tab is selected. Likewise, you will see all unassigned drivers when the Drivers tab is selected.
Please note that assigning a different truck or driver to an order where one is already assigned will cause the replaced truck or driver to appear in the Unassigned section.
orcas’ Fleet page helps you track the status of your vehicle and driver assignments. To save even more time, your Fleet integrates truck and trailer information from your previous sennder orders.
orcas’ Orders page lets you add, assign, and manage all your sennder and non-sender transports, from execution all the way to completion. Easily find important order information, which is automatically updated with any changes you make to your Planner or Fleet.
You can view your orders by pick-up date, and filter them by transit status as well as delivery document status. This helps you easily find important order information, which is automatically updated with any changes you make to your Planner or Fleet.
sennder orders which require a POD upload are indicated by the following icon:
Sennder orders which require a POD upload are indicated by the following icon:Upload your POD by clicking on the order in question, and selecting the Payment tab in the pop up window that appears.
Note that you can only upload the PODs for sennder orders which have already been dispatched.
There are multiple options for receiving payments:
- Reception of payments within 30 days.
- Reception of payments within three days at a 3% discount.
Upon your first login to orcas, a popup window will appear to ask you which payment terms you prefer. If your payments are to be received within 30 days and you would like this modified, you can change your payment term within orcas by clicking on an order, selecting the Payment tab, and clicking the blue banner that appears in the window.
Moreover, outside of orcas, you can change your payment terms by going to the accelerated payments page or directly in the POD upload form. Finally, you can always change your payment terms by sending a request to finance@sennder.com.
Please contact finance@sennder.com if your payment is delayed, and be sure to the reference numbers of all the orders for which payment has been delayed.
To view your orders which have their credit note available, click the Credit Note Issued filter on the top of the Orders page, or click the following icon to the right of the order:
You can download a PDF credit note directly from the order details window.
Service disruptions or non-compliance
For non-compliance or a service disruption, carriers may be subject to cover extra associated charges.
For example: shippers working in the automotive sector might require that sennder carriers use a specific ID when entering a respective location. Disregard of this request may lead to a penalty, the costs of which must be 100% covered by the carrier.
Cancellation by the carrier
For cancellations made by a carrier, the carrier must cover extra cost for replacement. The extra cost for replacement is determined after sennder has found another carrier to cover the load and calculated the difference between the original price and replacement carrier’s price.
For example: carriers who cancel must cover the cost of the replacement if the cost of the replacement is higher than the price of the cancelled offer.
Personal protective equipment wearing
A carrier must ensure that the vehicles, trailers, lifting equipment, and other items of equipment used by him and the drivers used by him to carry out the transport comply with all relevant legal norms (e.g. laws, regulations, official directives or orders, regulations issued by employers' liability insurance associations), that they have all necessary permits and approvals and comply with all official requirements. This is managed under the personal responsibility of the carrier and there will be no penalty incurred to the carrier by sennder if there is a violation.
Delay to loading or unloading point
For delays to the loading or unloading point, carriers are subject to a penalty equal to €35 per hour.
Demurrage
If a carrier has arrived on time for a pick-up and/or delivery and the loading/unloading processes exceed two hours, they are entitled to receive €35 per applicable hour up to eight hours. Mandated rest periods for drivers will not be taken into account.
After a demurrage period of two hours, carriers are entitled to:
- €20 per hour, maximum €160 per 24 hours (for a less than 12 tonne load).
- €35 per hour, maximum €280 per 24 hours (for a greater than 12 tonne load).
Cancellation by sennder
In all scenarios, the remuneration in case of cancellation by sennder is limited to a maximum amount of €350. However the remuneration varies by when the cancellation was made in respect to the collection time, as per the following:
- 33% of the freight charge if the cancellation occurs between four to eight hours prior to the agreed collection time.
- 50% of the freight charge if the cancellation occurs between two and four hours prior to the agreed collection time.
- 70% of the freight charge if the cancellation occurs within two hours prior to the agreed collection time.
If a same-day freight is cancelled in the hours between 8:00 a.m. and 10:00 a.m. CET on the same day, sennder is obliged to pay 33% of the freight charge (in accordance with § 415 (2) No. 2 German Commercial Code). This shall apply irrespective of how many hours the notice of termination is given before the agreed collection time.
For example, if the transport was priced at €700 and scheduled for 20:00, a carrier would receive:
- €231 if the order was canceled between 8:00-10:00.
- €231 if the order was cancelled between 12:00-16:00.
- €350 if the order was cancelled between 16:00-18:00.
- €350 if the order was cancelled after 18:00.
Once you have submitted your claim, your Carrier Manager will update you regarding the status of your claim via email.
If you have not been contacted by your Carrier Manager after submitting your claim, please send them or finance@sennder.com an email.
To sell credits, simply upload the credit you received from your customer instead of the invoice. If there is no due date on the credit note, please ensure that you upload the transport order with the payment term to the delivery receipts.
Please inform us by email at support@sennpay.com if one of your customers has paid you directly, stating the invoice number.
Yes, when creating a debtor, enter your tax number instead of the commercial register number and select “Gewerbebetrieb” as the local court.
For technical reasons, the fee will still be deducted from the payout for the free invoices. Sennder will reimburse you the fee with a credit at the end of the month.
Yes, if you do not have a contact person at your customer, you can also enter a general contact such as accounting or scheduling as a contact. Please only use this if you do not have a contact person at your customer's.